Submit a complaint


At the DBS, we value your feedback and it helps us serve you better. We have a procedure in place to address your concerns and resolve them in a timely manner. To file your complaint, suggestion or feedback, get in touch with the DBS via email, phone, by filling in the online feedback form, or by submitting the paper version of the form to the DBS office.

Contact details: 

DBS head office: P.O. Box 217 Independence Avenue Victoria, Mahe Seychelles

+248 4294400 / +248 4224274

The Public Relations and Marketing Officer will register your concern, forward it to the
relevant department, and will update you on the progress. An acknowledgment receipt will be given within 2 business days. The Bank strives to resolve your matter within 14 business days, but don't hesitate to check on the status of your concern.

If your complaints or feedback concern the Blue Investment Fund, you may file your grievance with the supervisory body directly using the forms on this page


Complaint review process: 

process flow